Privacy Policy

We explain how Vegastars collects, uses and protects personal information. This Privacy Policy sets out the types of data we gather when you register, deposit, play or contact support, and explains your choices and rights. It covers personal, technical and transactional data, cookies and tracking, data sharing with service providers, and how we keep information secure. Read this policy before creating an account or submitting documents. By using the site you accept these terms and any updates published on the site.

Information we collect

We collect data needed to operate the casino, process payments and meet legal obligations. Data falls into three main groups.

Personal data

Name, date of birth, address, email, phone number and identity documents submitted for verification. Contact records from live chat, email and support tickets are also stored.

Technical data

IP address, device identifiers, browser type, operating system, session logs and cookies. Technical data helps authenticate accounts, detect fraud and maintain site performance.

Transactional data

Deposit and withdrawal records, payment method details, transaction amounts, currency and betting history. Transactional data is retained for accounting and anti‑money laundering checks.

How we use information

Information is used to provide services, verify identity, process payments, manage accounts and handle support requests. Data supports security checks, bonus eligibility, loyalty calculations and fraud prevention. Aggregated, non‑identifying data may be used for analytics and product improvements.

Data protection and security

We use encryption, secure connections and access controls to protect personal information. Transport-layer security (TLS) protects data in transit. Stored data is held with service providers that implement industry security measures. Access to personal records is limited to authorised personnel and suppliers on a need-to-know basis.

Cookies and tracking technologies

Cookies and similar technologies are used to remember preferences, enable login, deliver personalised content and run analytics. Cookies include session cookies, persistent cookies and third-party tracking for performance and advertising. You can manage cookie settings via your browser or the cookie control on the site.

Data sharing and third parties

We share data with payment processors, game providers, KYC/AML verifiers, hosting and analytics partners, and legal authorities where required. Third parties act as processors and are contractually bound to protect data. Data is only shared to the extent necessary for service delivery, compliance or fraud prevention.

Your rights

You can request access to your personal data, correct inaccuracies, object to processing, request deletion or ask for a copy of your records. Requests should be submitted to support via the account contact options. We will respond in line with applicable laws and verify identity before fulfilling requests.

Retention and policy updates

Data is retained only as long as necessary for legal, regulatory, accounting or business purposes. Policy updates are published on the site with an effective date. Continued use of the service after changes constitutes acceptance of the updated policy.